How can we help?

Help & FAQs

Getting Started

How do I create a OC House Cleaners Account?

When you book service an account is automatically created for you.  Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link https://ochousecleaners.launch27.com/login

Do you service my area?

If you’re within Orange County, absolutely.  If we can reach your home within one hour of our office in Anaheim Hills.  Then we are happy to come and clean!

What is included in a standard cleaning?

We have have a standard list of items that we clean with each of our services.  For those with a specific list of items they want us to tackle please contact us to discuss if we can accommodate your wishes.  Please see the following for a more complete list of items: House Cleaning Services

How much will it cost?

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website or through our booking tool.  For an immediate quote click this link https://ochousecleaners.com/booking-page/

Do you bring your own cleaning supplies, products and equipment?

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible.  Alternatively, we can use green products if you would prefer.  Please let us know if you would prefer green cleaning services so we can plan for this.

Can I request special tasks or extras?

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

Manage Your Account

How do I log into my account?

To log into your account simply enter https://ochousecleaners.launch27.com/login into your favorite web browser.

 

How do I change my password?

You can submit a password change request on the customer login page at https://ochousecleaners.launch27.com/login

 

How do I reset my password?

To reset your account password go to https://ochousecleaners.launch27.com/password_resets

 

How do I change my address?

Log into your account and update your address in your upcoming booking. Alternatively you can can give us a call and we will update your address for you.

How do I change my credit card?

Log into your account at https://ochousecleaners.launch27.com/login and update your card on file.  Your new card will automatically be noted as your default card.

How do I book my first appointment?

Simply go to our booking form and schedule your appointment online. Alternatively you can give us a call if there are any issues at all.

Pricing & Policies

Can I apply a coupon to an existing appointment?

Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking.  Your final price will automatically change to reflect your coupon balance.  At any time you can log into your account and see the balance on any giftcards you have.

Why are vouchers for first time customer only?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Why do you need my credit card information to redeem a voucher?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Trust & Safety

Can I trust my cleaning professional?

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a OC House Cleaners certified cleaner.

What happens if something goes wrong during my appointment?

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it.  That’s our promise to you!

Is my billing information kept safe and secure?

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security.  Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).  Rest assured we take security very very seriously.

Do the cleaning professionals go through a background check?

Yes they do.  We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

What is your 100% satisfaction guarantee policy?

If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

What is your refund policy?

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.

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